Patient Services Front Desk Specialist

Starling Physicians; Stafford Township (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Starling Physicians is seeking a Patient Service Representative for CityMD locations. You will welcome patients, register them, and coordinate intake to ensure timely service. Strong communication and a patient-first attitude are essential.

Responsibilities include updating records, assisting with paperwork, handling insurance questions, and liaising with Billing. A high school diploma and 55 wpm typing are required. Bilingual skills may be required based on site location.

Qualifications

• High School Diploma or GED required.
• Welcoming, can-do attitude with patients and coworkers.
• Experience in high-volume service environment preferred.
• Excellent verbal, written, and interpersonal communication.
• Detail-oriented and a team player.
• Computer proficiency and 55 wpm typing.
• Bilingual skills based on site location.

Responsibilities

• Greet and welcome patients.
• Register patients and coordinate intake and appointments.
• Enter/update patient information in the system.
• Assist patients with completing paperwork as needed.
• Scan, update and file medical records.
• Answer phone calls and inquiries promptly and politely.
• Verify patient insurance and liaise with Billing as appropriate.
• Handle cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and patient inquiries.

Skills

Communication skills

Customer service

Team player

Multi-tasking

Detail oriented

Typing speed

Bilingual

Education

High School Diploma or GED

Job description

Starling Physicians is seeking a Patient Service Representative for CityMD locations. You will welcome patients, register them, and coordinate intake to ensure timely service. Strong communication and a patient-first attitude are essential.

Responsibilities include updating records, assisting with paperwork, handling insurance questions, and liaising with Billing. A high school diploma and 55 wpm typing are required. Bilingual skills may be required based on site location.