Patient Services Coordinator — Healthcare Access & Scheduling

Summit Health Management; Newington (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

Starling Physicians in Connecticut seeks a friendly front desk/registration specialist to greet visitors, manage patient flow, and provide outstanding customer service.

You will handle phones, verify insurance, schedule appointments, process payments, and maintain accurate patient records in our EHR/Practice Management System. The role requires a High School diploma, Heartsaver within 30 days, PSR experience preferred, and strong English communication.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• Heartsaver within 30 days of hire.
• PSR experience preferred.
• Ability to communicate in English, both verbally and in writing.
• Excellent customer service and ability to handle multiple tasks.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain patient flow through registration and provide strong customer service.
• Answer phones, direct calls, take messages, and demonstrate appropriate etiquette.
• Inform patients of delays and assist with comfort during delays.
• Post self-pay charges, collect payments, and provide receipts.
• Reconcile daily payments and align with the daily schedule.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards and verify coverage using the online system; update patient accounts.
• Update patient demographics and HIPAA forms.
• Schedule appointments accurately and manage waitlists.
• Confirm future appointments as needed.
• Schedule and enter orders for tests and procedures; follow workflows.
• Coordinate with care resources for pre-authorizations.
• Complete referrals in the system and communicate issues to supervision.
• Escalate problems to Office Supervisor/Manager when necessary.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

Starling Physicians in Connecticut seeks a friendly front desk/registration specialist to greet visitors, manage patient flow, and provide outstanding customer service.

You will handle phones, verify insurance, schedule appointments, process payments, and maintain accurate patient records in our EHR/Practice Management System. The role requires a High School diploma, Heartsaver within 30 days, PSR experience preferred, and strong English communication.