Patient Services & Scheduling Specialist

shm; New Jersey; On-site; USD 25,000 - 30,000; Full time

Job summary

shm in New Jersey is seeking an energetic front desk coordinator to greet visitors, register patients, and manage the flow of appointments and payments. You will verify insurance details, assist with billing, and coordinate with care teams to ensure smooth patient experiences.

The role requires strong customer service, clear English communication, and proficiency with basic computer systems. Candidates should be able to multitask across multiple office locations as needed.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; experience with Windows-based systems preferred.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers the telephone promptly, directs calls, takes accurate messages, and conveys them appropriately.
• Informs patients of delays in physician schedules and assists with patient comfort during delays.
• Posts self-pay charges, collects payments, reconciles daily payments, and matches billing slips to the daily schedule.
• Opens and closes batches, reconciles collections, prepares deposits, and documents corrections.
• Scans insurance cards, processes insurance verifications using online systems, and updates patient accounts.
• Schedules appointments accurately per department guidelines and uses waitlists as applicable.
• Schedules and enters orders for diagnostics and procedures following workflows.
• Works with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to guidelines and properly enters into systems.
• Communicates problems or issues to the Office Supervisor/Manager promptly.

Skills

Customer service

English communication

Office procedures

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR systems

Practice Management System

Job description

shm in New Jersey is seeking an energetic front desk coordinator to greet visitors, register patients, and manage the flow of appointments and payments. You will verify insurance details, assist with billing, and coordinate with care teams to ensure smooth patient experiences.

The role requires strong customer service, clear English communication, and proficiency with basic computer systems. Candidates should be able to multitask across multiple office locations as needed.