Patient Experience Concierge

shm; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

shm in New York is seeking a friendly, professional receptionist to greet visitors, verify demographics, schedule appointments, and support billing with accurate payments.

You will coordinate with clinical staff, maintain patient flow, process insurance verifications, and handle multiple clerical tasks with accuracy, delivering excellent customer service in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Associate degree preferred or equivalent experience.
• Ability to communicate clearly in English, both oral and written.
• Excellent customer service and ability to multi-task in a clinical setting.
• Proficiency with medical office terminology and computer use.

Responsibilities

• Greet visitors, patients and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow during registration and provide excellent customer service.
• Answer phones promptly, route calls, and take accurate messages.
• Schedule appointments according to guidelines and manage waitlists when applicable.
• Process self-pay and insurance verification, update patient accounts, and collect payments.
• Assist with pre-authorizations and coordinate with clinical staff as needed.
• Perform general clerical duties (faxing, scanning, filing, mailings) and support other locations as required.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High School Graduate or GED

Associate Degree preferred

Tools

EHR systems

Practice Management System

Windows OS

Job description

shm in New York is seeking a friendly, professional receptionist to greet visitors, verify demographics, schedule appointments, and support billing with accurate payments.

You will coordinate with clinical staff, maintain patient flow, process insurance verifications, and handle multiple clerical tasks with accuracy, delivering excellent customer service in a fast-paced healthcare setting.