Patient Access & Care Coordinator

shm; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

shm is seeking a patient-facing registration coordinator in New Jersey. The role focuses on greeting patients, managing registrations, scheduling, and handling payments with accuracy. You will coordinate with clinical staff to ensure smooth patient flow and timely pre-authorizations where needed.

Strong customer service and English communication skills are essential for success. The position requires a High School diploma or GED, with an Associate degree preferred.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs calls appropriately, takes messages, and delivers to the appropriate individual.
• Informs patients of delays and assists with patient comfort while waiting.
• Posts self-pay charges, collects payments, reconciles daily payments and receipts.
• Opens/closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, processes verifications, updates patient accounts and demographics.
• Schedules appointments accurately per guidelines; confirms future appointments as needed.
• Handles orders for diagnostic tests/procedures following workflows; pre-authorizations support.
• Communicates problems or concerns to supervisor promptly.

Skills

Customer service

English communication

Multitasking

Organizational skills

Education

High School diploma or GED

Associate degree preferred

Tools

EHR

Practice Management System

Job description

shm is seeking a patient-facing registration coordinator in New Jersey. The role focuses on greeting patients, managing registrations, scheduling, and handling payments with accuracy. You will coordinate with clinical staff to ensure smooth patient flow and timely pre-authorizations where needed.

Strong customer service and English communication skills are essential for success. The position requires a High School diploma or GED, with an Associate degree preferred.