Patient Experience Concierge

shm; City of Rye (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

shm seeks a friendly, patient-focused front desk professional for its NY area clinics. You will greet visitors, register patients, verify insurance, and collect payments while delivering excellent customer service in a fast-paced environment.

Responsibilities include scheduling, using the EHR and practice management systems, and coordinating with clinical staff to ensure smooth patient care and timely pre-authorizations.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Excellent customer service skills and English communication.
• Ability to manage multiple tasks in a timely manner.
• Knowledge of medical office terminology, EHR experience preferred.

Responsibilities

• Greet visitors and direct to appropriate staff.
• Maintain efficient patient flow during registration.
• Answer phones, take messages, and route calls.
• Verify insurance and update patient records.
• Schedule appointments according to guidelines and waitlists.
• Process payments, reconcile daily totals, and issue receipts.
• Enter orders for diagnostic tests and pre-authorizations.

Skills

Customer service

English communication

Computer literacy

Medical office terminology

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR systems

Practice Management System

Windows-based computer

Job description

shm seeks a friendly, patient-focused front desk professional for its NY area clinics. You will greet visitors, register patients, verify insurance, and collect payments while delivering excellent customer service in a fast-paced environment.

Responsibilities include scheduling, using the EHR and practice management systems, and coordinating with clinical staff to ensure smooth patient care and timely pre-authorizations.