Patient Services & Scheduling Specialist

American Oncology Management Company; Nevada (IA); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Management Company seeks a Patient Services Specialist in Nevada to handle front-end patient support, scheduling, medical records, and billing activities. You will ensure accurate documentation, prompt patient interactions, and cross-cover across stations as needed, supporting a high-quality experience for patients and families.

The role emphasizes accurate EMR updates, payments processing, and coordination with financial counselors while maintaining HIPAA standards and

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Strong interpersonal and communication skills with diverse populations.
• Critical thinking, problem-solving, and organizational skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
• Verify, update, and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.

Skills

Interpersonal communication

Customer service

Multitasking

Microsoft Word

Excel

PowerPoint

Outlook

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Management Company seeks a Patient Services Specialist in Nevada to handle front-end patient support, scheduling, medical records, and billing activities. You will ensure accurate documentation, prompt patient interactions, and cross-cover across stations as needed, supporting a high-quality experience for patients and families.

The role emphasizes accurate EMR updates, payments processing, and coordination with financial counselors while maintaining HIPAA standards and