PRN Patient Services Specialist: Front Desk & Scheduling

American Oncology Network, Inc.; Asheville, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

American Oncology Network, Inc. seeks a Patient Services Specialist to deliver front-end patient support across intake, scheduling, records and payments within a multi-site cancer care network.

You will greet patients, verify identities, manage EMR entries, collect co-pays, and route inquiries with patient-centered communication. The role requires healthcare experience, strong multitasking and accuracy, plus proficiency with MS Office.

Qualifications

• High School Diploma required; Associates degree preferred.
• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and verify identity; document arrival in EMR.
• Schedule and manage appointments; resolve conflicts.
• Handle medical records and HIPAA-compliant documentation.
• Collect payments and assist billing as needed.
• Support cross-site operations and cover staff at multiple locations.
• Assist with onboarding and training of new Patient Services staff.

Skills

Patient service excellence

Communication skills

Multitasking

Attention to detail

Education

High School Diploma

Associates degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

American Oncology Network, Inc. seeks a Patient Services Specialist to deliver front-end patient support across intake, scheduling, records and payments within a multi-site cancer care network.

You will greet patients, verify identities, manage EMR entries, collect co-pays, and route inquiries with patient-centered communication. The role requires healthcare experience, strong multitasking and accuracy, plus proficiency with MS Office.