Patient Services Coordinator

American Oncology Network, Inc.; Naples (FL); Hybrid; USD 45,367,000 - 69,831,000; Full time

Job summary

American Oncology Network, Inc. in Naples, FL, seeks a Patient Services Specialist to deliver front-end patient support, handle intake, scheduling, medical records and payments with accuracy and excellent service.

You will work across check-in, check-out, records and billing, coordinate with clinicians, manage calls, maintain EMR data, ensure HIPAA compliance, and support multi-site operations.

Qualifications

• High School Diploma required; Associates degree preferred.
• At least 1 year of experience in a healthcare setting; physician office experience preferred.
• Bilingual ability required.
• Strong customer service orientation with attention to detail and multitasking.
• Proficient in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers and provide a welcoming environment.
• Check in patients, verify identity, and document arrival status in the EMR.
• Verify and update patient demographics and collect payments/co-pays.
• Schedule and manage appointments, referrals, and testing per physician orders.
• Maintain patient charts in EMR/billing systems and process documents.
• Respond to calls, route messages, and support coverage across locations.

Skills

Customer service

Multitasking

Interpersonal communication

Critical thinking

Problem-solving

Organizational skills

Attention to detail

Education

High School Diploma

Associates degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. in Naples, FL, seeks a Patient Services Specialist to deliver front-end patient support, handle intake, scheduling, medical records and payments with accuracy and excellent service.

You will work across check-in, check-out, records and billing, coordinate with clinicians, manage calls, maintain EMR data, ensure HIPAA compliance, and support multi-site operations.