Patient Experience Coordinator: Front Desk & Scheduling

American Oncology Network, Inc.; Indianapolis (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end patient support. The role includes patient intake, scheduling, medical records management, and handling payments with strong focus on accuracy and customer service.

Responsibilities span across multiple sites, requiring coordination with physicians, care teams, and billing staff. A minimum one year in healthcare and solid Microsoft Office skills are essential.

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and verify identity; manage check-in.
• Schedule appointments and coordinate physician requests.
• Maintain and update patient charts in EMR and billing systems.
• Collect and post patient payments; assist with daily reconciliation.
• Ensure HIPAA compliance and support across locations.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma

Associates degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver high-quality front-end patient support. The role includes patient intake, scheduling, medical records management, and handling payments with strong focus on accuracy and customer service.

Responsibilities span across multiple sites, requiring coordination with physicians, care teams, and billing staff. A minimum one year in healthcare and solid Microsoft Office skills are essential.