Patient Services Concierge: Scheduling, Records & Billing

American Oncology Management Company; Fort Myers (FL); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

None

Job summary

American Oncology Management Company is seeking a Patient Services Specialist to manage patient intake, scheduling, medical records, and payments with a focus on accuracy and patient experience. The role involves cross-cover across stations and adapting to office size and staffing models.

Responsibilities include front-ddesk greetings, EMR updates, appointment coordination, and ensuring HIPAA compliance while supporting multiple clinic locations.

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Experience: at least 1 year in a healthcare setting; physician office preferred.
• Skills: strong interpersonal and communication skills; detail orientation and multitasking ability.

Responsibilities

• Greet patients and caregivers to create a welcoming environment.
• Check in patients accurately; verify identity and document status in the EMR.
• Maintain patient demographics and collect/post payments as applicable.
• Schedule and manage patient appointments per physician orders.
• Coordinate with physicians for schedule changes and referrals.
• Manage medical records, faxes, and document distribution per policy.
• Ensure HIPAA compliance and safeguarding patient information.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Job description

American Oncology Management Company is seeking a Patient Services Specialist to manage patient intake, scheduling, medical records, and payments with a focus on accuracy and patient experience. The role involves cross-cover across stations and adapting to office size and staffing models.

Responsibilities include front-ddesk greetings, EMR updates, appointment coordination, and ensuring HIPAA compliance while supporting multiple clinic locations.