Patient Services & Scheduling Specialist

Vanderbilt Health; Nashville (TN); On-site; USD 25,000 - 39,000; Full time

Job summary

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patient flow before, during, and after appointments. The role emphasizes scheduling, registration, and clear communication within a large academic health system.

The position supports efficient workflows, uses patient portals for messaging, and collaborates with outside facilities to ensure all pre-appointment orders are prepared prior to visits. This role offers a daytime schedule with no nights or weekends.

Qualifications

• Proficient in scheduling appointments and coordinating across multiple services.
• Manages patient registration and work queues.
• Coordinates with outside facilities to ensure pre-appointment orders are ready.
• Communicates with patients through the patient portal and other channels.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist duties.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults are ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately.
• Additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patient flow before, during, and after appointments. The role emphasizes scheduling, registration, and clear communication within a large academic health system.

The position supports efficient workflows, uses patient portals for messaging, and collaborates with outside facilities to ensure all pre-appointment orders are prepared prior to visits. This role offers a daytime schedule with no nights or weekends.