Patient Services Concierge & Scheduling Specialist

Vanderbilt University Medical Center; Franklin (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Vanderbilt University Medical Center is seeking an Associate Patient Service Specialist to support Rheumatology, Infusion, Nephrology, Endocrinology, and Infectious Disease clinics. Monday to Friday daytime hours, on-site at Franklin.

The role focuses on facilitating efficient workflows, guiding patients through pre-visit steps, and coordinating with multiple services and outside facilities to ensure seamless patient care.

Qualifications

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Coordinates with patients and outside facilities to ensure pre-appointment orders are ready.
• Communicates with patients via patient portal and clinical communication systems.

Responsibilities

• Schedules appointments and procedures through clinical communication and patient portals.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders and consults are ready for viewing.
• Communicates with patients through the patient portal using critical decision making to route appropriately.

Skills

Customer service

Appointment scheduling

Medical terminology

Job description

Vanderbilt University Medical Center is seeking an Associate Patient Service Specialist to support Rheumatology, Infusion, Nephrology, Endocrinology, and Infectious Disease clinics. Monday to Friday daytime hours, on-site at Franklin.

The role focuses on facilitating efficient workflows, guiding patients through pre-visit steps, and coordinating with multiple services and outside facilities to ensure seamless patient care.