Care Coordination & Scheduling Specialist

Montgomery College; United States; Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during, or after appointments with minimal guidance. You will facilitate efficient workflows, leverage technology, and communicate effectively to navigate complex patient needs across multiple services and facilities.

The role supports scheduling, registration, and coordination with outside facilities to ensure all pre‑appointment requirements are met, using the patient portal for timely routing and

Qualifikationen

• Proven ability to deliver compassionate patient service and handle sensitive information.
• Experience coordinating patient appointments, procedures and consultations.
• Knowledge of medical terminology and appointment scheduling processes.
• Strong communication skills across patient portal and clinical teams.

Aufgaben

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre‑appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Kenntnisse

Customer Service

Scheduling

Documentation

Medical Terminology

Ausbildung

High School Diploma or GED

Jobbeschreibung

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during, or after appointments with minimal guidance. You will facilitate efficient workflows, leverage technology, and communicate effectively to navigate complex patient needs across multiple services and facilities.

The role supports scheduling, registration, and coordination with outside facilities to ensure all pre‑appointment requirements are met, using the patient portal for timely routing and