Patient Experience & Scheduling Specialist

Montgomery College; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Vanderbilt Health seeks an Associate Patient Service Specialist to support patient care before, during and after appointments. You will facilitate scheduling, registrations, and communication to ensure smooth visits, coordinating with multiple services and external facilities as needed.

The role emphasizes accurate patient data handling, use of portals, and effective teamwork within a large academic health system. Join a collaborative environment focused on patient experience and quality care.

Qualifications

• Experience in healthcare front desk or patient access is preferred.
• Proficient in using patient portals and scheduling systems.
• Understanding of medical terminology and documentation practices.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults are received.
• Communicates with patients through the patient portal and routing as applicable.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health seeks an Associate Patient Service Specialist to support patient care before, during and after appointments. You will facilitate scheduling, registrations, and communication to ensure smooth visits, coordinating with multiple services and external facilities as needed.

The role emphasizes accurate patient data handling, use of portals, and effective teamwork within a large academic health system. Join a collaborative environment focused on patient experience and quality care.