Patient Experience & Scheduling Specialist

Vanderbilt University Medical Center; Franklin (TN); In loco; USD 22.000 - 29.000; Tempo pieno

Descrizione del lavoro

Vanderbilt University Medical Center in Franklin, TN seeks an Associate Patient Service Specialist to support patient flow before, during, and after appointments. The role emphasizes courteous communication, accurate scheduling, and registration tasks, with work across multiple services and facilities.

You will handle appointment coordination via clinical messages and patient portals, manage work queues, and maintain patient records.

Competenze

• Performs all Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures through clinical communication and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure orders and consults are ready before visits.
• Communicates with patients through the patient portal using critical decision making.

Mansioni

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Conoscenze

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment scheduling

Descrizione del lavoro

Vanderbilt University Medical Center in Franklin, TN seeks an Associate Patient Service Specialist to support patient flow before, during, and after appointments. The role emphasizes courteous communication, accurate scheduling, and registration tasks, with work across multiple services and facilities.

You will handle appointment coordination via clinical messages and patient portals, manage work queues, and maintain patient records.