Patient Services Associate — Scheduling & Check-In

Montgomery College; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking an administrative assistant to support patient services across pre-appointment, in-visit, and post-appointment steps. You will handle check-ins, scheduling, insurance updates, and cash handling in a fast-paced clinic setting.

Position hours are Monday through Friday days, with PRN opportunities. The role emphasizes compassionate customer service, accurate documentation, and teamwork within the Int Med PSR Team to ensure smooth patient flow and quality

Qualifications

• Experience level: Less than 1 year.
• Education: High School Diploma or GED.
• Healthcare or patient service experience is a plus.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area and communicates appointment updates to patients.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking an administrative assistant to support patient services across pre-appointment, in-visit, and post-appointment steps. You will handle check-ins, scheduling, insurance updates, and cash handling in a fast-paced clinic setting.

Position hours are Monday through Friday days, with PRN opportunities. The role emphasizes compassionate customer service, accurate documentation, and teamwork within the Int Med PSR Team to ensure smooth patient flow and quality