Patient Services Coordinator: Scheduling & Care

Montgomery College; United States; On-site; USD 33,000 - 50,000; Full time

Job summary

Vanderbilt Health is seeking a patient service specialist to support multi‑clinic front desk operations. You will assist patients before, during and after visits, schedule appointments, manage registrations and coordinate with outside facilities to ensure orders are ready before visits.

The role emphasizes effective communication, patient‑centered service, and proficient use of the patient portal and hospital systems.

Qualifications

• Experience providing administrative support in a clinical or health‑care setting.
• Ability to handle patient information with accuracy and confidentiality.
• Familiarity with front desk workflows and basic medical terminology.

Responsibilities

• Provides service to patients before, during, or after appointments with minimal guidance.
• Schedules appointments and procedures through clinical communication and patient portals.
• Manages registration and patient work queues.
• Coordinates with outside facilities to ensure pre‑appointment orders are ready.
• Communicates with patients via the patient portal and other channels.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a patient service specialist to support multi‑clinic front desk operations. You will assist patients before, during and after visits, schedule appointments, manage registrations and coordinate with outside facilities to ensure orders are ready before visits.

The role emphasizes effective communication, patient‑centered service, and proficient use of the patient portal and hospital systems.