Patient Access & Scheduling Specialist

Vanderbilt University Medical Center; Tennessee; Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Job summary

Vanderbilt Health is seeking a front-line Call Center/Patient Access professional to manage inbound and outbound calls while scheduling patient appointments and routing messages to clinic staff and providers. You will address patient needs, guide callers to resources, and escalate concerns per division guidelines.

The role emphasizes clear communication, accurate data capture, and supportive customer service within a fast-paced clinical setting at Vanderbilt Health.

Qualifications

• Call Center Experience is required.
• Patient Access Experience is required.

Responsibilities

• Answers calls for multiple areas in an efficient and effective manner using standard greetings for opening, content, and closure.
• Schedules appointments in electronic systems following area/department guidelines, prioritizing patients' health problems according to urgency.
• Captures customer information and forwards messages to clinic staff and providers; educates patients about processes and parking as needed.

Skills

Call Center Experience

Patient Access Experience

Job description

Vanderbilt Health is seeking a front-line Call Center/Patient Access professional to manage inbound and outbound calls while scheduling patient appointments and routing messages to clinic staff and providers. You will address patient needs, guide callers to resources, and escalate concerns per division guidelines.

The role emphasizes clear communication, accurate data capture, and supportive customer service within a fast-paced clinical setting at Vanderbilt Health.