Patient Services & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 22,000 - 33,000; Full time

Job summary

Vanderbilt Health in Nashville, TN, is seeking an Associate Patient Service Specialist to support patient flow before, during, and after appointments. You will schedule appointments, manage registrations, and coordinate with outside facilities to ensure orders are ready for review.

The role emphasizes clear communication, efficient use of the patient portal, and teamwork within the Rehabilitation Therapy department to help patients return to function.

Qualifications

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Education

High School Diploma or GED

Tools

Patient Portal

Registration Systems

Job description

Vanderbilt Health in Nashville, TN, is seeking an Associate Patient Service Specialist to support patient flow before, during, and after appointments. You will schedule appointments, manage registrations, and coordinate with outside facilities to ensure orders are ready for review.

The role emphasizes clear communication, efficient use of the patient portal, and teamwork within the Rehabilitation Therapy department to help patients return to function.