Patient Experience Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a patient-focused Front Desk Associate to support pre-appointment, appointment, and post-appointment workflows. You will handle check-in/out, scheduling, and insurance updates, coordinating care across services for each patient.

This role emphasizes exceptional customer service, accurate patient documentation, and clear communication to ensure smooth operations across Vanderbilt Health clinics and hospitals.

Qualifications

• High School Diploma or GED required.
• 1 year relevant work experience preferred.
• Vanderbilt Health is an equal opportunity employer.

Responsibilities

• Checks patient in and out.
• Coordinates follow-up appointments or procedures.
• Schedules appointments, procedures or surgery.
• Provides positive first impressions with strong customer service.
• Ensures referrals, pre-certs, and clinical documentation are complete before patient visit.
• Additional duties may be assigned.

Skills

Surgery Scheduling

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology & Documentation

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville seeks a patient-focused Front Desk Associate to support pre-appointment, appointment, and post-appointment workflows. You will handle check-in/out, scheduling, and insurance updates, coordinating care across services for each patient.

This role emphasizes exceptional customer service, accurate patient documentation, and clear communication to ensure smooth operations across Vanderbilt Health clinics and hospitals.