Patient Access Specialist: Scheduling & Front‑Line Support

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Wellness programs

Job summary

Vanderbilt Health, in Nashville, seeks an Associate Access Specialist to support patient access by handling inbound and outbound calls, scheduling appointments, and routing messages to clinic staff. This temporary position includes a 90‑day evaluation period and potential permanent opportunities based on performance. Start date: November 23, 2026.

Shift: Monday‑Friday, daytime hours. The role requires strong customer service, accuracy, and the ability to navigate multiple electronic systems to

Qualifications

• 1 year of relevant work experience.
• High School Diploma or GED.
• Strong customer service and communication skills.

Responsibilities

• Answer calls across multiple areas using standard greetings.
• Ensure accuracy in responding to customer questions and requests.
• Capture information and route messages to clinic staff/providers.
• Schedule appointments in electronic systems per guidelines.
• Provide information on location, process steps, parking, etc.
• Perform other duties as assigned.

Skills

Patient Satisfaction

Customer Service

Patient Scheduling

Call Center Etiquette

Education

High School Diploma or GED

Job description

Vanderbilt Health, in Nashville, seeks an Associate Access Specialist to support patient access by handling inbound and outbound calls, scheduling appointments, and routing messages to clinic staff. This temporary position includes a 90‑day evaluation period and potential permanent opportunities based on performance. Start date: November 23, 2026.

Shift: Monday‑Friday, daytime hours. The role requires strong customer service, accuracy, and the ability to navigate multiple electronic systems to