Remote Patient Access & Scheduling Specialist

Montgomery College; Nashville (TN); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Vanderbilt Health in Nashville, TN is seeking an Associate Access Specialist to manage inbound and outbound calls, schedule appointments, and relay messages to clinic staff and providers.

You will capture patient information accurately in electronic systems, assist patients with inquiries, and navigate routine requests with care and professionalism to support high-quality patient care.

Qualifications

• 1 year of relevant work experience.
• Strong communication and organizational skills.
• Ability to use electronic scheduling systems.

Responsibilities

• Answers calls for multiple areas with standard greetings.
• Schedules appointments and documents information for staff.
• Provides information on location, steps, and parking for appointments.
• Escalates health concerns per division guidelines and makes appropriate referrals.

Skills

Customer Service

Patient Scheduling

Call Center Etiquette

Patient Satisfaction

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville, TN is seeking an Associate Access Specialist to manage inbound and outbound calls, schedule appointments, and relay messages to clinic staff and providers.

You will capture patient information accurately in electronic systems, assist patients with inquiries, and navigate routine requests with care and professionalism to support high-quality patient care.