Patient Services & Scheduling Specialist

Covenant Health; Nashua (NH); On-site; USD 24,000 - 34,000; Full time

Job summary

St. Joseph Hospital in Nashua, NH seeks a Patient Service Representative to perform daily front-desk tasks for a multi-physician outpatient practice. The PSR serves as an ambassador to patients, visitors, and guests, ensuring a warm welcome and efficient check-in.

The role requires a high level of customer service, accuracy in registration and billing, and familiarity with medical office procedures. HIPAA compliance and patient confidentiality are essential, with opportunities to collaborate

Qualifications

• High School Diploma or GED required.
• PSRs must be competent and knowledgeable of duties within the medical office setting, including filing, answering phones, patient registration, posting payments, charge entry, scheduling, third-party payer requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians.
• Medical Terminology certification is preferred.

Responsibilities

• Serve as liaison between the practice and patients, visitors and guests, ensuring a positive first impression.
• Maintain a high level of customer service in all patient interactions.
• Handle confidential patient information according to HIPAA and hospital protocols.

Skills

Customer service

HIPAA compliance

Communication skills

Education

High School Diploma/GED

Job description

St. Joseph Hospital in Nashua, NH seeks a Patient Service Representative to perform daily front-desk tasks for a multi-physician outpatient practice. The PSR serves as an ambassador to patients, visitors, and guests, ensuring a warm welcome and efficient check-in.

The role requires a high level of customer service, accuracy in registration and billing, and familiarity with medical office procedures. HIPAA compliance and patient confidentiality are essential, with opportunities to collaborate