Patient Experience Specialist

St. Joseph Hospital; Milford (NH); On-site; USD 24,000 - 34,000; Full time

Job summary

St. Joseph Hospital is seeking Patient Service Representatives to support a multi-physician outpatient practice.

PSRs serve as the first point of contact, providing friendly, accurate registration and responsive service to patients, visitors, and guests. The role includes front-desk duties such as patient registration, scheduling, posting payments, charge entry, coding basics, and medical records processing, all while upholding HIPAA standards.

Qualifications

• High School Diploma or GED required.
• Experience in a medical office setting and familiarity with patient registration, posting payments, scheduling, and coding basics.
• Certification in Medical Terminology preferred.

Responsibilities

• Greet patients and serve as the first point of contact in the outpatient setting.
• Register patients, verify insurance, and collect necessary information.
• Answer phone calls, schedule appointments, and assist with patient flow.
• Post payments, perform charge entry, and handle basic ICD-9 & CPT coding tasks.
• Maintain accurate medical records and ensure HIPAA compliance.
• Support other staff and physicians as needed.

Skills

Customer service

Medical office experience

Communication skills

Telephone etiquette

Education

High School Diploma/GED

Job description

St. Joseph Hospital is seeking Patient Service Representatives to support a multi-physician outpatient practice.

PSRs serve as the first point of contact, providing friendly, accurate registration and responsive service to patients, visitors, and guests. The role includes front-desk duties such as patient registration, scheduling, posting payments, charge entry, coding basics, and medical records processing, all while upholding HIPAA standards.