Patient Services & Scheduling Specialist

Georgetown Hospital System; Murrells Inlet (SC); On-site; USD 22,000 - 30,000; Part time

Job summary

Tidelands Health is seeking a Patient Services Representative I to register patients, handle first-call resolution, verify insurance, pre-register for procedures, and assist with referrals. The role focuses on accurate data capture, clear communication, and excellent patient interactions within a hospital setting.

Primary duties include obtaining demographic and financial information, guiding patients through the registration process, and coordinating referrals and appointments as needed to

Qualifications

• 1 year of related customer facing experience, preferably in healthcare.
• Demonstrated understanding of basic medical terminology.
• Call center, patient scheduling and/or physician front-office experience preferred.

Responsibilities

• Engages patients throughout the registration process to create a welcoming and positive patient experience.
• Obtains and accurately enters required information for registration into the electronic health system.
• Ensures all appropriate signatures are obtained and forms completed including Medicare forms, HIPAA, AOB, and other notices.
• Documents insurance verification information in the system, identifies deductibles, copayments, coinsurance, and policy limitations.
• Answers inbound/outbound calls and directs callers efficiently.
• Contacts patients by phone to remind them of upcoming appointments and relays instructions as needed.
• Organizes, expedites and follows up on paperwork related to patient care.
• Schedules appointments for providers and communicates necessary instructions to patients.
• Performs various administrative support duties for department/work location.

Skills

Customer service

Healthcare experience

Education

High School Diploma or equivalent

Job description

Tidelands Health is seeking a Patient Services Representative I to register patients, handle first-call resolution, verify insurance, pre-register for procedures, and assist with referrals. The role focuses on accurate data capture, clear communication, and excellent patient interactions within a hospital setting.

Primary duties include obtaining demographic and financial information, guiding patients through the registration process, and coordinating referrals and appointments as needed to