Patient Services Associate - Front Desk

100 Georgetown Hospital System; Georgia; On-site; USD 22,000 - 30,000; Full time

Job summary

Tidelands Health is hiring a Patient Services Representative I to register patients for services and manage first-call resolution for assigned departments. The role emphasizes accurate demographic, financial, and medical data collection, patient navigation, and timely appointment scheduling.

Responsibilities include handling referrals, insurance verification, and maintaining excellent patient communication while delivering compassionate service in a busy health care setting.

Qualifications

• High School Diploma or equivalent required.
• 1 year of related customer-facing experience preferred, preferably in healthcare.
• Basic understanding of medical terminology.

Responsibilities

• Engages patients throughout the registration process for a welcoming experience.
• Enter demographic and insurance information accurately in the EHR.
• Verify insurance, pre-register patients, and assist with referrals.
• Answer inbound and outbound calls and direct callers efficiently.
• Schedule appointments and provide information on patient rights and financial assistance.

Skills

Interpersonal skills

Attention to detail

Communication

Customer service

Problem solving

Education

High School Diploma or equivalent

Job description

Tidelands Health is hiring a Patient Services Representative I to register patients for services and manage first-call resolution for assigned departments. The role emphasizes accurate demographic, financial, and medical data collection, patient navigation, and timely appointment scheduling.

Responsibilities include handling referrals, insurance verification, and maintaining excellent patient communication while delivering compassionate service in a busy health care setting.