Patient Services & Scheduling Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 42,000 - 58,000; Full time

Job summary

Penn Medicine is seeking a detail‑oriented administrator to handle patient registration, scheduling, and insurance verification. You will coordinate tests, manage referrals, and maintain accurate records while delivering compassionate service to patients and families.

The role requires strong communication, basic computer skills, and the ability to manage multiple tasks in a fast-paced healthcare setting. On-site work with occasional regional travel may be required.

Qualifications

• High School Diploma or GED required.
• Clerical, customer service or administrative support experience.
• Experience with patient scheduling, registration or reimbursement processes is a plus.

Responsibilities

• Performs complete patient registration including walk-in, check-in or scheduled visits.
• Handles patient scheduling, insurance validation and test coordination.
• Answers calls and resolves routine patient inquiries professionally.
• Verifies coverage, performs required referrals and orders as needed.
• Maintains accurate medical records and communicates with care teams.

Skills

Customer service

Administrative support

Keyboarding

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine is seeking a detail‑oriented administrator to handle patient registration, scheduling, and insurance verification. You will coordinate tests, manage referrals, and maintain accurate records while delivering compassionate service to patients and families.

The role requires strong communication, basic computer skills, and the ability to manage multiple tasks in a fast-paced healthcare setting. On-site work with occasional regional travel may be required.