Patient Access & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; East Petersburg (Lancaster County); On-site; USD 35,000 - 52,000; Full time

Job summary

Penn Medicine is recruiting for a Contact Center Specialist in the Specialty Practices to provide scheduling, registration, and insurance verification for physician offices and outpatient services.

The role includes handling phone calls, creating encounters, entering insurance details, and coordinating with clinical staff to ensure patient needs are met. Strong clerical and customer service experience is required.

Qualifications

• High school diploma or equivalent GED.
• One 1 year of clerical, customer service, or administrative support experience in a highly customer oriented organization
• One 1 year experience with keyboarding, personal computer use, and other office setting equipment
• Three 3 years of clerical, customer service, or administrative support experience in a highly customer oriented organization
• One 1 year of medical office or hospital outpatient scheduling registration experience
• One 1 year of electronic medical record experience
• One 1 year of prior revenue cycle in a medical office or hospital setting
• Attention concentration is essential for handling multiple tasks simultaneously
• Ability to learn new tasks quickly and adapt to frequent procedural changes

Responsibilities

• Schedule Lab, Xray, EKG, DEXA and Breast Imaging appointments
• Enter ancillary orders and interpret medical terminology
• Enter patient insurance information into the system
• Determine if an appointment requires an insurance referral or authorization
• Read and interpret electronic verification responses for insurance
• Address phone calls for Family and Specialty Medicine offices and schedule appointments
• Create and send telephone and triage encounters to physician offices
• Collaborate with clinical and non-clinical staff to meet patient needs
• Document in patient charts clearly for clinical use
• Perform other duties and special projects as assigned by management

Skills

Customer service

Clerical work

Attention concentration

Problem solving

Education

High school diploma or GED

Tools

Keyboarding

Office equipment

Job description

Penn Medicine is recruiting for a Contact Center Specialist in the Specialty Practices to provide scheduling, registration, and insurance verification for physician offices and outpatient services.

The role includes handling phone calls, creating encounters, entering insurance details, and coordinating with clinical staff to ensure patient needs are met. Strong clerical and customer service experience is required.