Patient Access & Care Coordination Specialist

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine is seeking a full-time patient services specialist to handle registration, scheduling, and insurance verification with accuracy and empathy. The role requires coordinating with patients, providers, and departments to ensure efficient flow of care.

The position supports inbound/outbound communications, collects patient obligations, and uses the EMR to process orders and manage records, contributing to high-quality patient experience.

Qualifications

• Registration and check-in for patients with accuracy and courtesy.
• Insurance verification and understanding of payer requirements.
• Experience with Epic or similar EMR systems is preferred.

Responsibilities

• Perform patient registration, check-in, and scheduling tasks.
• Handle inbound/outbound calls and coordinate with patients and providers.
• Verify insurance coverage, collect co-pays and facilitate payments.
• Refer questions to the appropriate department for coverage and financial assistance.
• Create and release orders and ensure documentation in the EMR.

Skills

Registration

Phone handling

Customer service

Insurance verification

EMR navigation

Education

H.S. Diploma/GED

Tools

Epic EMR

Job description

Penn Medicine is seeking a full-time patient services specialist to handle registration, scheduling, and insurance verification with accuracy and empathy. The role requires coordinating with patients, providers, and departments to ensure efficient flow of care.

The position supports inbound/outbound communications, collects patient obligations, and uses the EMR to process orders and manage records, contributing to high-quality patient experience.