Patient Services & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 32,000 - 52,000; Full time

Job summary

Penn Medicine in Lancaster County is seeking a patient access specialist to handle scheduling, registration, insurance verification, and coordination of services across hospital and physician offices. You’ll work to ensure accurate data entry and smooth patient flow.

The role requires one year of clerical or customer service experience, a high school diploma, and the ability to handle high volumes with attention to detail.

Qualifications

• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and other office setting equipment.
• For Regional Positions only - Valid driver’s license is required.
• One year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process es .
• One year prior experience of Revenue Cycle in a Hospital Medical Office Setting.

Responsibilities

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.
• Performs complete and accurate patient registration including but not limited to: walk in, check-in, and or scheduled.
• Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services.
• Understands and supports Point of Service Collections.

Skills

Clerical experience

Customer service

Administrative support

Attention to detail

Data entry

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine in Lancaster County is seeking a patient access specialist to handle scheduling, registration, insurance verification, and coordination of services across hospital and physician offices. You’ll work to ensure accurate data entry and smooth patient flow.

The role requires one year of clerical or customer service experience, a high school diploma, and the ability to handle high volumes with attention to detail.