Patient Access & Scheduling Navigator

Penn Medicine; McGovernsville (PA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Penn Medicine, Lancaster General Hospital, PMR-Administration, located at LGH Suburban Outpatient Pavilion, is seeking a full-time patient access colleague. Responsibilities include comprehensive patient registration, scheduling, and verification of insurance for outpatient services.

Ideal candidates have a HS diploma and at least 1 year in revenue cycle or registration, with customer-service excellence and EMR familiarity. This role supports a fast-paced clinic environment and patient flow.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of Revenue Cycle or medical office registration experience.
• Minimum 1 year of clerical, customer service or administrative support experience in a highly customer-oriented environment.
• Familiarity with Epic or similar EMR systems preferred.

Responsibilities

• Register patients for visits and appointments.
• Assist with scheduling, insurance verification and pre-authorization processes as needed.
• Handle inbound and outbound calls and manage patient inquiries with professionalism.
• Support collection of patient obligations and coordinate with billing as required.

Skills

Registration

Customer service

Epic EMR

Education

High School Diploma

Tools

Epic EMR

Job description

Penn Medicine, Lancaster General Hospital, PMR-Administration, located at LGH Suburban Outpatient Pavilion, is seeking a full-time patient access colleague. Responsibilities include comprehensive patient registration, scheduling, and verification of insurance for outpatient services.

Ideal candidates have a HS diploma and at least 1 year in revenue cycle or registration, with customer-service excellence and EMR familiarity. This role supports a fast-paced clinic environment and patient flow.