Patient Services & Scheduling Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 38,000 - 46,000; Full time

Job summary

Penn Medicine's Lancaster General Hospital in Lancaster, PA is seeking a full-time Patient Access Specialist responsible for scheduling, registration, insurance verification, and coordinating diagnostic and outpatient services.

The role requires a high school diploma or GED, at least one year of clerical or customer service experience, and strong communication to handle high-volume patient flow.

Occasional regional travel may be required.

Qualifications

• H.S. Diploma/GED (Required)
• One year of clerical or administrative support experience in a highly customer-oriented organization.
• Experience with basic keyboarding and office setting equipment.

Responsibilities

• Performs complete and accurate patient registration including walk-in, check-in, and/or scheduled.
• Demonstrates ability to adapt and perform during times of high volumes and patient acuity, servicing hospital and physician office patients as assigned.
• Supports inbound and outbound calls to patients, discusses and resolves questions regarding collections, insurance coverages and financial assistance.
• Verifies patient, guarantor, coverage and hospital account information; enters orders for applicable tests.

Skills

Clerical experience

Customer service

Administrative support

Keyboarding

Education

High School Diploma or GED

Job description

Penn Medicine's Lancaster General Hospital in Lancaster, PA is seeking a full-time Patient Access Specialist responsible for scheduling, registration, insurance verification, and coordinating diagnostic and outpatient services.

The role requires a high school diploma or GED, at least one year of clerical or customer service experience, and strong communication to handle high-volume patient flow.

Occasional regional travel may be required.