Patient Access & Scheduling Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 36,000 - 55,000; Full time

Job summary

Penn Medicine's Ann B. Barshinger Cancer Institute at Lancaster General Health is seeking a Full-Time Customer Service Specialist to join their team.

The role provides complete patient scheduling, registration, insurance verification, and coordination of tests and services across inpatient, outpatient, and physician office settings. You will handle calls, support financial clearance, document in the e-Health record, and assist with referrals.

Qualifications

• HS Diploma/GED required.
• 1+ year clerical, customer service, or admin support experience.
• 1+ year with keyboarding and office equipment.
• 1+ year registration experience, POS, insurance validation, and order release (preferred).
• Epic EMR experience (preferred).

Responsibilities

• Provide patient scheduling, registration, insurance verification, and test coordination across services.
• Assist during high-volume periods and with complex patients.
• Handle inbound/outbound calls and address patient concerns professionally.
• Perform insurance verification and pre-authorization processes.
• Navigate electronic health records and manage related documentation.
• May require occasional regional travel.

Skills

Customer service

Clerical support

Registration experience

Insurance verification

Basic keyboarding

Education

HS Diploma/GED

1+ years clerical/customer service

Epic EMR experience (Preferred)

Tools

Epic EMR

Job description

Penn Medicine's Ann B. Barshinger Cancer Institute at Lancaster General Health is seeking a Full-Time Customer Service Specialist to join their team.

The role provides complete patient scheduling, registration, insurance verification, and coordination of tests and services across inpatient, outpatient, and physician office settings. You will handle calls, support financial clearance, document in the e-Health record, and assist with referrals.