Patient Access & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Benefits program

Job summary

Penn Medicine in Lancaster, PA is seeking a patient access professional to manage scheduling, registration and insurance verification across tests and outpatient services. This role requires ensuring accurate information and coordinating with hospital and physician offices.

This position involves handling patient calls, providing service and assisting with revenue cycle tasks while maintaining EMR accuracy and data integrity.

Qualifications

• High School Diploma or equivalent GED.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process es .
• One year prior experience of Revenue Cycle in a Hospital Medical Office Setting.
• Previous Epic or equivalent Electronic Medical Record experience.

Responsibilities

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services.
• Verifies patient, guarantor, coverage and hospital account information and performs required referral authorization processes.
• Maintains accurate documentation and records in the electronic health record and manages patient communications professionally.

Skills

Customer service

Data entry

Phone skills

Education

High school diploma

Tools

Epic EMR

Job description

Penn Medicine in Lancaster, PA is seeking a patient access professional to manage scheduling, registration and insurance verification across tests and outpatient services. This role requires ensuring accurate information and coordinating with hospital and physician offices.

This position involves handling patient calls, providing service and assisting with revenue cycle tasks while maintaining EMR accuracy and data integrity.