Patient Access & Registration Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Job summary

Penn Medicine in Lancaster, PA is hiring for a Patient Access role to handle registration, insurance verification, and scheduling coordination. You will manage patient inquiries, explain financial responsibilities, and support billing and record-keeping within the electronic health record.

The position requires at least 1 year of clerical or customer service experience, a high school diploma or GED, and strong communication skills. Training will cover Epic EMR and revenue cycle procedures.

Qualifications

• Minimum 1 year of clerical, customer service, or administrative support experience.
• High School Diploma or GED is required.
• Experience with registration, insurance verification, and billing processes is preferred.

Responsibilities

• Perform complete patient registration, including walk-ins and scheduled visits.
• Verify insurance coverage and assist with pre-authorization when needed.
• Support inbound/outbound calls and address patient inquiries professionally.
• Explain co-pays, deductibles, and financial responsibilities to patients.
• Process orders, referrals, and documentation in the electronic health record.
• Maintain accurate patient records and ensure timely data entry.

Skills

Clerical experience

Customer service

Registration experience

Revenue cycle knowledge

Epic EMR

Attention to detail

Communication

Memory & learning

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine in Lancaster, PA is hiring for a Patient Access role to handle registration, insurance verification, and scheduling coordination. You will manage patient inquiries, explain financial responsibilities, and support billing and record-keeping within the electronic health record.

The position requires at least 1 year of clerical or customer service experience, a high school diploma or GED, and strong communication skills. Training will cover Epic EMR and revenue cycle procedures.