Patient Services & Scheduling Specialist

American Oncology Network, Inc.; Indianapolis (IN); Hybrid; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to join Hematology Oncology of Indiana in Indianapolis.

You will manage patient intake, scheduling, medical records, and financial transactions, ensuring accurate documentation and courteous service in a fast-paced, multi-site environment. Responsibilities span greeting patients, verifying identities, updating demographics, posting payments, coordinating appointments, handling records requests, and supporting billing and

Qualifications

• Minimum of one year experience in a healthcare setting.
• Strong attention to detail and customer service focus.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally; check in per policy.
• Schedule and manage appointments; coordinate referrals and tests.
• Maintain and update patient records in EMR and billing systems.
• Process payments and post transactions; support billing and compliance.
• Assist with HIPAA privacy and documentation requirements.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Microsoft Word

Microsoft Excel

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to join Hematology Oncology of Indiana in Indianapolis.

You will manage patient intake, scheduling, medical records, and financial transactions, ensuring accurate documentation and courteous service in a fast-paced, multi-site environment. Responsibilities span greeting patients, verifying identities, updating demographics, posting payments, coordinating appointments, handling records requests, and supporting billing and