Patient Services & Scheduling Specialist

MedStar Health; Hollywood (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a customer-focused Front Desk Receptionist to greet patients, guide them through check-in, and ensure smooth patient flow within the department. You will register patients, collect co-pays, and post time-of-service payments while maintaining up-to-date demographic and insurance information.

The role requires strong communication, medical terminology knowledge, and the ability to manage multiple tasks in a fast-paced clinical environment.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective oral and written communication.
• Ability to work under pressure, prioritize tasks and support multiple providers.

Responsibilities

• Greet patients and coordinate efficient flow through the practice.
• Register patients, collect co-pays, and process time-of-service payments.
• Update demographics and insurance information; schedule follow-ups and requisitions.
• Answer phones, provide triage, and relay messages to appropriate staff.
• Ensure accurate patient records and assist in front desk duties as needed.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Prioritization

Team collaboration

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a customer-focused Front Desk Receptionist to greet patients, guide them through check-in, and ensure smooth patient flow within the department. You will register patients, collect co-pays, and post time-of-service payments while maintaining up-to-date demographic and insurance information.

The role requires strong communication, medical terminology knowledge, and the ability to manage multiple tasks in a fast-paced clinical environment.