Patient Services Coordinator - Surgical Front Desk

MedStar Health; Rosedale (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a customer-focused front desk professional to greet patients, coordinate efficient flow through the department, and manage appointments and payments.

You will verify insurance, collect co-pays, post charges, and ensure accurate patient demographics. The role supports quality initiatives and relies on strong communication and organizational skills in a healthcare setting.

Qualifications

• High school diploma or GED required; one year of related education may substitute for work experience.
• Experience in healthcare settings and use of computerized scheduling or electronic records preferred.

Responsibilities

• Greet patients, coordinate flow, schedule appointments, and collect co-payments and time-of-service payments.
• Verify insurance, explain patient financial responsibilities, and post charges in the system.
• Manage check-out, update demographics, and schedule follow-up tests or referrals.
• Answer phones, provide triage, and relay messages using available technology.
• Maintain neat and professional front office and participate in quality improvement initiatives.

Skills

Customer service

Interpersonal skills

Medical terminology

Phone etiquette

Education

High School Diploma or GED

Job description

MedStar Health is seeking a customer-focused front desk professional to greet patients, coordinate efficient flow through the department, and manage appointments and payments.

You will verify insurance, collect co-pays, post charges, and ensure accurate patient demographics. The role supports quality initiatives and relies on strong communication and organizational skills in a healthcare setting.