Patient Services Coordinator – Scheduling & Front Desk

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking an attentive front desk professional to greet patients and manage efficient intake at our medical practice. You will register patients, verify insurance, collect co-pays, and guide patients to tests and follow-up appointments.

You will schedule visits, process time-of-service payments, and maintain patient records. Strong communication and teamwork are essential in a fast-paced, high-quality care environment.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective oral and written communication.
• Ability to organize and prioritize work in a fast-paced medical setting.

Responsibilities

• Greet patients courteously and direct them to the appropriate department.
• Register patients, verify insurance and collect co-pays at time of service.
• Schedule appointments and handle follow-up or referral scheduling.
• Process check-out, input charges and update demographic/insurance data.
• Provide patient information and requisitions for tests as needed.
• Answer phones, triage calls and route messages to the right staff.
• Maintain accurate updates to patient records and maintain clean work areas.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Handle high-pressure work

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking an attentive front desk professional to greet patients and manage efficient intake at our medical practice. You will register patients, verify insurance, collect co-pays, and guide patients to tests and follow-up appointments.

You will schedule visits, process time-of-service payments, and maintain patient records. Strong communication and teamwork are essential in a fast-paced, high-quality care environment.