Patient Experience & Scheduling Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking an experienced clinic receptionist to serve as the first contact for patients and to coordinate smooth patient flow within the practice. You will greet patients, register demographics, collect co-pays, and schedule follow-up appointments while updating insurance information.

The role requires strong customer service skills, knowledge of medical terminology, and the ability to handle high-paced environments while maintaining accuracy and professionalism.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant education may substitute for 1 year of required work experience.
• Experience with computerized schedules, registration systems, or electronic records is preferred.

Responsibilities

• Greets patients in a courteous and professional manner and coordinates patient flow.
• Registers patients, collects co-pays, posts time-of-service payments, and updates demographic and insurance information.
• Schedules appointments and prepares test requisitions.
• Answers phones, provides telephone triage, and disseminates messages.
• Prepares forms and maintains records; scans and indexes to ensure data flow into the medical record.
• Contacts patients about missed appointments and tracks no-shows.
• Performs check-out procedures by inputting charges and verifying demographics and insurance information.
• Supports new technology initiatives and improvements to patient experience.
• Ensures optimal patient flow by managing volume and providing backup to team members.
• Keeps front office, reception area, and related spaces neat and representative of MedStar Health.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

High-pressure environment

Education

High School Diploma or GED

Job description

MedStar Health is seeking an experienced clinic receptionist to serve as the first contact for patients and to coordinate smooth patient flow within the practice. You will greet patients, register demographics, collect co-pays, and schedule follow-up appointments while updating insurance information.

The role requires strong customer service skills, knowledge of medical terminology, and the ability to handle high-paced environments while maintaining accuracy and professionalism.