Patient Services & Scheduling Specialist

Lehigh Valley Health Network, Inc.; East Stroudsburg (Monroe County); On-site; USD 22,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Patient Services Representative for our East Stroudsburg location. This full-time role supports front-desk operations, patient check-in, appointment coordination, and liaison with physicians to ensure a smooth patient experience.

The ideal candidate will have strong customer service skills, the ability to handle confidential information, and proficiency with EMR systems. Day shift hours and portal guidance are part of daily responsibilities.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Proficient with EMR workflows and standard computer skills.

Responsibilities

• Gathers information for accurate patient registration and check-in.
• Verifies insurance authorizations and precertifications as needed.
• Schedules and confirms patient appointments and maintains the schedule.
• Provides patient outreach via calls and EMR messaging.
• Maintains confidentiality and supports the care team with clerical tasks.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network, Inc. is seeking a Patient Services Representative for our East Stroudsburg location. This full-time role supports front-desk operations, patient check-in, appointment coordination, and liaison with physicians to ensure a smooth patient experience.

The ideal candidate will have strong customer service skills, the ability to handle confidential information, and proficiency with EMR systems. Day shift hours and portal guidance are part of daily responsibilities.