Patient Services & Scheduling Specialist

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 36,000 - 60,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) seeks a Patient Services Representative for the Allentown area. This full-time role on day shift handles front-desk coordination, patient registration, appointment scheduling, and insurance precertifications, delivering high-quality customer service within a busy medical practice.

You'll act as the first point of contact for patients and providers, maintain confidentiality, and navigate EMR workflows while supporting the team and adapting to changing

Qualifications

• High school diploma or GED required.
• 1 year customer service experience is mandatory.
• Ability to adapt to changing priorities.
• Maintain confidentiality at all times.
• Proficient computer skills and EMR proficiency.
• Ability to handle cash accurately.

Responsibilities

• Performs a variety of detail-oriented clerical/administrative tasks for daily practice operations.
• Acts as the initial point of contact for patients and providers.
• Gathers information for accurate registration and check-in to fulfill service promise.
• Schedules and confirms patient appointments and processes authorizations.
• Maintains patient schedule flow and supports teamwork.
• Performs outreach via phone and EMR messaging.

Skills

Customer service

Attention to detail

EMR workflows

Proficient computer skills

Education

High School Diploma/GED

Tools

EMR systems

Cash handling

Job description

Lehigh Valley Health Network (LVHN) seeks a Patient Services Representative for the Allentown area. This full-time role on day shift handles front-desk coordination, patient registration, appointment scheduling, and insurance precertifications, delivering high-quality customer service within a busy medical practice.

You'll act as the first point of contact for patients and providers, maintain confidentiality, and navigate EMR workflows while supporting the team and adapting to changing