Patient Services Concierge — Front Desk & Scheduling

1012 Lehigh Valley Physician Group - Lehigh; Hazleton (Luzerne County); On-site; USD 36,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network in Hazleton is seeking an administrative professional to support daily physician practice operations and deliver high-quality patient service. You will handle registration, appointments, insurance authorizations, and the flow of the patient schedule while collaborating with a multidisciplinary team.

A High School Diploma and at least one year of customer service are required; proficiency with EMR and standard office software is expected, with opportunities to grow

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Strong organizational and confidentiality skills.
• Proficient with computers and standard office software.
• Familiarity with LVHN patient portal is a plus.

Responsibilities

• Perform detail-oriented administrative tasks for physician practice operations.
• Greet patients and gather information for registration and check-in.
• Verify insurance authorizations and schedule appointments.
• Maintain patient schedule flow and support team.
• Assist with billing, referrals, and EMR messaging outreach.
• Provide patient outreach via phone and EMR messaging.

Skills

Customer service

Data entry

EMR workflows

Cash handling

Computer skills

Phone etiquette

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

EMR systems

Job description

Lehigh Valley Health Network in Hazleton is seeking an administrative professional to support daily physician practice operations and deliver high-quality patient service. You will handle registration, appointments, insurance authorizations, and the flow of the patient schedule while collaborating with a multidisciplinary team.

A High School Diploma and at least one year of customer service are required; proficiency with EMR and standard office software is expected, with opportunities to grow