Patient Services & Scheduling Specialist

Tryon Med; Charlotte (NC); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Tryon Med in Charlotte, NC is seeking a Patient Service Specialist for our SouthPark location. The role supports patient intake, registration, and front-desk activities to ensure a smooth visit experience.

Responsibilities include using athenaNet to schedule appointments, collect payments, educate patients on the portal, and coordinate day-end tasks. Requires 1+ year medical office experience and familiarity with EHR systems.

Qualifications

• Completion of Hepatitis B and Flu vaccine forms required or may be declined with record
• TB test required
• High school diploma; some college preferred
• At least 1 year of medical office or healthcare facility experience
• Experience with EHR and scheduling systems

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and paperwork at patient presentation.
• Greet patients and visitors professionally.
• Register patients accurately and completely.
• Educate patients on portal usage and distribute materials.
• Collect co-payments and balances at check-in, manage payments.
• Collect deductible and co-insurance at check-out.
• Perform day-end reconciliation of batches.
• Schedule follow-up appointments and communicate with callers.
• Maintain accurate messages and documentation in athenaNet.
• Work at multiple Tryon office locations as needed.

Skills

Customer service

Scheduling

EHR experience

Education

High school diploma

Some college

Tools

AthenaNet

Job description

Tryon Med in Charlotte, NC is seeking a Patient Service Specialist for our SouthPark location. The role supports patient intake, registration, and front-desk activities to ensure a smooth visit experience.

Responsibilities include using athenaNet to schedule appointments, collect payments, educate patients on the portal, and coordinate day-end tasks. Requires 1+ year medical office experience and familiarity with EHR systems.