Patient Services & Scheduling Specialist

Tryon Med; Charlotte, Northern (NC, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Tryon Med is seeking a Patient Service Specialist to support our Pineville office. The role involves welcoming patients, processing registrations, collecting payments, and coordinating appointments in a fast-paced healthcare setting.

Responsibilities include managing the patient portal, handling insurance verification, and ensuring accurate documentation across athenaNet. The position is full-time, Monday to Friday, supporting the Pineville location.

Qualifications

• Minimum of one year medical office or healthcare facility experience.
• Experience with EHR systems and scheduling tools.
• Experience serving customers in person and on the phone.

Responsibilities

• Schedule appointments in the EHR system and coordinate patient flow.
• Prepare new patient charts and paperwork at arrival.
• Greet patients and visitors professionally and communicate during visits.
• Execute patient registration accurately and completely.
• Educate patients on the portal and distribute materials as needed.
• Collect co-pays, balances, and payments; issue receipts.
• Balance and close daily batches and perform day-end reconciliations.
• Answer calls and direct inquiries to appropriate channels.
• Schedule follow-up appointments and manage reminders.
• Maintain accurate notes in the system and ensure regulatory requirements.

Skills

Medical office

EHR experience

Scheduling experience

Customer service

Education

High school diploma

Some college

Job description

Tryon Med is seeking a Patient Service Specialist to support our Pineville office. The role involves welcoming patients, processing registrations, collecting payments, and coordinating appointments in a fast-paced healthcare setting.

Responsibilities include managing the patient portal, handling insurance verification, and ensuring accurate documentation across athenaNet. The position is full-time, Monday to Friday, supporting the Pineville location.