Patient Access & Registration Specialist

Tryon Medical Partners; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tryon Medical Partners is seeking a Patient Service Specialist for our Ballantyne office. This full-time role supports patient intake, scheduling, registration, and front-desk duties across the practice.

Responsibilities include scheduling in athenaNet, greeting patients, collecting payments, registering patients, educating on the patient portal, and ensuring accurate documentation. Requires a high school diploma and ~1 year of medical office experience.

Qualifications

• Minimum one year of medical office or healthcare facility experience.
• Experience with EHR systems and scheduling.
• Experience serving customers in person and on the phone.
• Strong front-desk and patient registration skills.

Responsibilities

• Schedule appointments in athenaNet.
• Greet patients and visitors in a professional manner and communicate during visits.
• Accurately perform registration and ensure all fields are complete.
• Collect co-pays, balances, and payments; issue receipts and process payments.
• Educate patients on the patient portal and distribute materials as needed.
• Reconcile daily batches and work day-end review reports.
• Handle inbound/outbound calls and schedule follow-ups as assigned.

Skills

Customer service

Scheduling

Phone communication

EHR experience

Medical office experience

Education

High school diploma

Some college preferred

Tools

athenaNet

Job description

Tryon Medical Partners is seeking a Patient Service Specialist for our Ballantyne office. This full-time role supports patient intake, scheduling, registration, and front-desk duties across the practice.

Responsibilities include scheduling in athenaNet, greeting patients, collecting payments, registering patients, educating on the patient portal, and ensuring accurate documentation. Requires a high school diploma and ~1 year of medical office experience.