Patient Services & Scheduling Specialist

Tryon Medical Partners; Waxhaw (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Tryon Medical Partners in Waxhaw, NC seeks a Patient Service Specialist to support patient intake, scheduling, and processing in a full-time role at our Waxhaw office. The position involves greeting patients, completing registrations, educating patients on the patient portal, and handling payments including co-pays, deductibles, and balances.

You will also balance day-end batches, document in athenaNet, and coordinate across Tryon offices as needed.

Qualifications

• Minimum 1 year medical office or healthcare facility experience.
• Experience with EHR and scheduling processes.
• Experience serving customers in person and on the phone.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
• Create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Work “Day End Review” report.
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
• Schedule follow-up appointments.
• Reconcile, balance, and close batches daily.
• Accurately record messages.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Work at different Tryon office locations as needed.
• Verify eligibility and benefits for all patients daily.
• Other duties as assigned.

Skills

Medical office experience

Scheduling

Customer service

Education

High school diploma

Some college preferred

Tools

AthenaNet

Job description

Tryon Medical Partners in Waxhaw, NC seeks a Patient Service Specialist to support patient intake, scheduling, and processing in a full-time role at our Waxhaw office. The position involves greeting patients, completing registrations, educating patients on the patient portal, and handling payments including co-pays, deductibles, and balances.

You will also balance day-end batches, document in athenaNet, and coordinate across Tryon offices as needed.