Patient Access & Registration Specialist

tryonmedicalpartners; Charlotte (NC); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Tryon Medical Partners in Pineville is seeking a Patient Service Specialist to support patient intake and processing in a busy clinic. The role covers scheduling, chart preparation, greeting patients, and ensuring accurate registration for visits. You will educate patients on the portal and handle payments as part of daily operations.

The position is full-time, Monday–Friday, primarily at our Pineville office, with duties across Tryon locations as needed.

Qualifications

• Minimum of one year of medical office or healthcare facility experience.
• Experience with patient registration and scheduling.
• Ability to handle payments and explain the patient portal.
• Strong communication with patients and visitors.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and paperwork at presentation.
• Greet patients and visitors professionally and communicate during visits.
• Register patients accurately and ensure all fields are complete.
• Educate patients on portal usage and distribute marketing materials.
• Collect co-payments, balances, and payments; provide receipts.
• Balance batches daily and reconcile cash.
• Verify insurance eligibility and benefits daily.

Skills

Healthcare experience

Customer service

EHR / athenaNet

Registration

Scheduling

Phone communication

Cash handling

Education

High school diploma

Some college preferred

Tools

AthenaNet

Job description

Tryon Medical Partners in Pineville is seeking a Patient Service Specialist to support patient intake and processing in a busy clinic. The role covers scheduling, chart preparation, greeting patients, and ensuring accurate registration for visits. You will educate patients on the portal and handle payments as part of daily operations.

The position is full-time, Monday–Friday, primarily at our Pineville office, with duties across Tryon locations as needed.