Patient Access & Intake Specialist

Tryon Medical Partners; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Tryon Medical Partners is seeking a front desk/medical office assistant to support patient intake, registration, and scheduling. You will greet patients, collect payments, educate on patient portal usage, and help with insurance verification while coordinating care across Pineville and other Tryon offices.

The role requires one year of medical office experience, EHR knowledge, and strong customer service skills in a fast-paced setting.

Qualifications

• Minimum of one year in a medical office or healthcare facility.
• Experience with E.H.R. and scheduling systems (AthenaNet).
• Ability to assist patients in person and by phone with professionalism.

Responsibilities

• Schedule appointments in athenaNet.
• Greet patients and visitors in a professional and welcoming manner.
• Register patients and educate on patient portal usage.
• Process co-pays and payment plans at Check-In/Check-Out.
• Balance and close daily batches; handle messages and calls.
• Assist with insurance eligibility and benefits verification.
• Support multiple Tryon office locations as needed.

Skills

Medical office experience

Customer service

Scheduling

AthenaNet

Education

High school diploma; some college preferred

Job description

Tryon Medical Partners is seeking a front desk/medical office assistant to support patient intake, registration, and scheduling. You will greet patients, collect payments, educate on patient portal usage, and help with insurance verification while coordinating care across Pineville and other Tryon offices.

The role requires one year of medical office experience, EHR knowledge, and strong customer service skills in a fast-paced setting.